When should you use an incident log?

Using an incident log serves the purpose of documenting events that require official record-keeping for accountability, compliance, and future reference. In this context, when a guest requests a safe ride home, it is crucial to log this incident. This ensures that the establishment acknowledges the request, takes appropriate actions to facilitate the safe transport of the guest, and maintains a record of the interaction in case there are any follow-up issues or concerns.

An incident log can be particularly important in scenarios involving alcohol consumption, customer safety, and potential liability. Documenting the safe ride home request creates a clear record that can help demonstrate the establishment's commitment to guest safety, which is vital in the hospitality industry.

The other options involve situations where records may also be important, but they do not emphasize the direct need for an incident log in the same context. For instance, changes in management or when the police are called may have their own processes of documentation that do not necessitate the same type of incident reporting aimed at guest welfare as a safe ride home does. Similarly, although serving alcohol does call for awareness and responsibility, a safe ride home specifically highlights the establishment's proactive approach to ensuring guest safety after alcohol consumption.