What to Do First When Customers are Intoxicated

The Imperative First Step with Intoxicated Customers

Picture this: it’s a bustling Saturday night, and you’re pouring drinks while music pulses in the background. Suddenly, you notice a group of customers at a table getting a bit too rowdy. They’ve had one too many margaritas—or is it the fifth round of shots? What’s your first move?

Now, the instinct might be to call in the law enforcement or, worse, to bolt out of there–but hold your horses. Here’s the scoop: the first thing you should do is tell your coworkers what you intend to do. Why’s that, you ask? Well, let’s unpack it together.

Why Communication Matters

When it’s busy, and the energy is high, clear communication can be your secret weapon. By informing your team, you ensure that everyone is on the same page and that they’re aware of a potentially volatile situation. It’s almost like a safety net; with your coworkers informed, they can keep an eye on things and step in if needed.

Creating a Supportive Environment

Think of it this way: we're in this together. When coworkers know what’s happening, it fosters a supportive vibe. If one bartender senses things are getting out of hand, another can assist in diffusing the situation or monitoring the intoxicated group. There’s strength in numbers, right?

Once the team is informed, they can be on standby to watch for any antics, and that creates an overall safer environment for everyone. It shows a clear commitment to responsible service, which can be a game changer, especially in settings where alcohol is flowing freely.

Maintaining Safety Standards

Now, let's dig a bit deeper. Responsible alcohol service isn’t just about pouring drinks; it’s about ensuring everyone leaves in the same condition they came in (or better, preferably!). Keeping an eye on your patrons’ consumption can help prevent accidents and ensure compliance with legal standards surrounding alcohol service.

When you communicate about intoxicated customers, you’re not just following protocol; you’re actively participating in the safety culture of your establishment. It’s like being part of a well-oiled machine—smooth, coordinated, and efficient.

Transitioning into Action

But here’s the kicker: once you’ve told your team, what’s next? Well, the next steps will depend on the situation at hand. Should you refuse service quietly, or is it time to involve a supervisor? This is where teamwork and open communication shine. The crucial groundwork you laid by notifying your coworkers will lead to a more coordinated, effective response to the situation.

In Conclusion

So remember, if you find yourself in a situation with intoxicated customers, take a breath and do the right thing first—inform your coworkers. This simple action can make all the difference, ensuring everyone’s safety and maintaining the integrity of your establishment. After all, in hospitality, it’s not just about serving drinks; it’s about serving a safe and enjoyable experience for all.

Next time that last call rolls around, just think back to this little chat, and keep that line of communication wide open. Cheers to responsible service!