What should you do first if a group of customers at a table are intoxicated?

When handling a situation where customers at a table are intoxicated, it is essential to maintain a clear line of communication with your team. Informing your coworkers about the situation allows for a coordinated response, ensuring that all staff members are aware of the circumstances. This is crucial because it can help other employees monitor the situation, prevent further over-serving, and maintain the overall safety and environment of the establishment.

Additionally, by telling coworkers what you intend to do, you create a support system where they can assist or intervene if necessary, increasing the chances of effectively managing the situation. This proactive approach also demonstrates a commitment to responsible service and adherence to legal and ethical standards in alcohol service.

The importance of collaboration and communication among staff cannot be overstated, especially in potentially volatile situations involving intoxicated patrons. Doing this first lays the foundation for the subsequent actions that may be required.