What should licensee staff do if they cannot safely remove an intoxicated customer from their premises?

In situations where an intoxicated customer poses a risk to themselves or others, it is important for staff to prioritize safety. Calling the police is a definitive action that ensures trained professionals can handle potentially dangerous situations effectively. This response is appropriate because police can intervene and address the safety risks associated with an intoxicated individual, especially if they refuse to leave and display disruptive behavior.

While the other options might seem reasonable in different contexts, they do not adequately address the safety concerns involved. Ignoring the situation could lead to harmful consequences. Asking the customer to leave politely or waiting for them to leave voluntarily could escalate the situation if the customer becomes combative or unwilling to exit, putting staff and other patrons at risk. Therefore, involving law enforcement is the most responsible course of action when the situation cannot be safely managed by the staff alone.