What to Do When You Can’t Remove an Intoxicated Customer Safely

What to Do When You Can’t Remove an Intoxicated Customer Safely

Picture this: you’re managing a lively bar when suddenly, a customer who’s clearly had one too many becomes a bit too rowdy. It’s a common scenario in the nightlife business, but what happens when that customer poses a danger to themselves or others? How do you keep the atmosphere safe without escalating the situation? Let’s unpack this.

The Reality Check

In such circumstances, the safety of both staff and patrons should top your priority list. The instinct might be to handle it in-house or even roll the dice and hope for the best, but ignoring the situation is simply not an option. Remember, this isn’t just about maintaining your establishment's peace; it’s about protecting everyone involved.

So, what options do staff have when dealing with an intoxicated customer? Let's break down the typical choices:

• A. Ignore the situation

Nothing screams disaster like ignoring a potential hazard. Trust me, you're not going to earn any medals for crowd control this way.

• B. Call the police

This is where the rubber meets the road. When safety is compromised, bringing in the professionals is your best move.

• C. Ask the customer to leave politely

Kind words can only do so much, especially if a customer is feeling belligerent.

• D. Wait for the customer to leave voluntarily

While this sounds easy-peasy, it's a gamble that can backfire.

The Real Answer

Among these reactions, guess what? Calling the police (Option B) is hands down the most responsible choice when dealing with an intoxicated individual who may pose risks. When tensions run high, it’s crucial to have trained professionals on standby. The police are equipped to intervene in these situations effectively, ensuring that safety remains paramount.

Why this matters is simple: if a customer refuses to leave or starts acting disruptive, your staff shouldn’t have to shoulder that burden alone. You wouldn’t expect a fishmonger to handle a rogue shark, right? Law enforcement can mitigate the risks that come with dealing with inebriation, safeguarding not just your business but the wellbeing of all guests, including the intoxicated individual.

When Other Options Might Fail

Now, let’s take a breather and reflect on why other choices fall flat:

• Ignoring the issue can lead your bar into a chaotic rabbit hole—what’s worse than a scene drawing attention for all the wrong reasons?

• Asking the customer to leave politely sounds courteous, but in reality, it could provoke a hostile episode. Not ideal, right?

• Waiting for a voluntary exit could transform your venue into an uncomfortable standoff.

Being unprepared isn’t just a recipe for disaster; it’s an invitation. As a bar, mitigating risks means knowing exactly how to respond when situations go awry.

Establishing Protocols

So, what does that mean for your establishment? Well, developing clear protocols for managing intoxicated customers isn’t just good business etiquette—it’s essential. This includes training staff on how to identify intoxication signs and ensuring they’re comfortable reaching out for help when needed.

Interestingly, establishing safety strategies not only protects your business reputation but also reinforces a positive experience for all customers. It’s a win-win! Having robust measures in place will bolster confidence among your staff, allowing them to feel equipped and empowered in challenging situations.

A Closing Thought

You know what’s crucial? The peace of mind that comes with knowing you’re prepared for any eventuality. Handling an intoxicated customer effectively doesn’t just keep the bar held together; it ensures everyone walks away safe, respected, and maybe even with a fond memory of a night well spent.

In the fast-paced world of hospitality, let’s prioritize safety and professionalism. And when in doubt, always remember: it’s perfectly okay to dial the police and let them do what they do best!

Stay smart, stay safe, and keep the good times rolling.