What is a common mistake to avoid regarding client expectations?

Overpromising and under-delivering is a significant mistake to avoid when managing client expectations. This approach can lead to disappointment and a loss of trust, as clients may feel misled if the outcomes do not match the high expectations that were set initially. When clients are promised more than what can realistically be delivered, it creates an environment of misalignment between their expectations and actual results.

Maintaining a transparent communication style is crucial in client relationships. Properly managing expectations involves providing realistic timelines and potential outcomes based on available resources and conditions. When expectations are grounded in reality, clients are more likely to feel satisfied with the service received, even if it doesn't exceed their expectations.

Underpromising and over-delivering, while often seen as a good strategy, does not relate directly to the critical issue of aligning client expectations upfront. Providing too much documentation might overwhelm clients rather than help clarify expectations, and regularly updating clients, while generally a positive practice, does not directly address the core issue of setting those expectations properly from the start. Therefore, it is essential to avoid the mistake of overpromising, as it sets a foundation for future discontent.